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Effective Date: feb 21st, 2025
 

This Refund Policy applies to all services and products provided by The Dental Expert Hub. As a company based in Spain, we adhere to applicable consumer protection laws, including the provisions of the Spanish Consumer Protection Act (Ley General para la Defensa de los Consumidores y Usuarios) and relevant European Union regulations.

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1. General Refund Policy

• Refunds are only provided when required by applicable law.

• Due to the nature of our services, which may involve personalized consultations, digital products, and tailored solutions, we generally do not offer refunds once a service has been provided or a digital product has been accessed.

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2. Eligibility for Refunds

• Cancellation Before Service Delivery: Customers may request a refund if they cancel a service before it has been delivered, provided the cancellation occurs within the legally mandated cooling-off period (typically 14 days under EU law for consumers, unless the service has begun with the customer's prior consent).

• Defective or Non-Conforming Services: If a service or product does not conform to the agreed specifications or is defective, customers are entitled to a replacement, correction, or refund as required by law.

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3. Non-Refundable Situations

• Refunds will not be provided in the following cases:

  • Change of mind after the service has been delivered or digital products have been accessed.

  • Failure to use the service within the agreed timeframe.

  • Services that have been fully or partially delivered with the customer's prior consent.

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4. Payment Disputes

• If you believe that a charge has been made in error, please contact us immediately to resolve the issue. Unauthorized chargebacks may result in additional fees or legal action.

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5. Refund Process

• Refund requests must be submitted in writing via email to [Insert Email].

• Approved refunds will be processed within 14 business days using the original payment method.

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6. Amendments to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be published on our website with the revised effective date.

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7. Contact Information

For any questions regarding this Refund Policy, please contact us at:

The Dental Expert Hub
Calle Los Sauces 236. Chiloeches. Spain
thedentalexperthub@gmail.com
+34686367017

Supervisory Authority in Spain: Agencia Española de Protección de los Consumidores y Usuarios (AEPD) – www.aepd.es

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